MCE Receives GAF’s Prestigious President’s Club Award for the 7th year in a row!

FOR IMMEDIATE RELEASE:

Mark’s Custom Exteriors Receives GAF’s Prestigious 2018 President’s Club Award

Saint Helens, OR – June 6, 2018: Mark’s Custom Exteriors

Mark’s Custom Exteriors of Saint Helens, Oregon, has received the most prestigious contractor award GAF offers: The GAF President’s Club Award. This highly coveted award recognizes Mark’s Custom Exteriors as one of the “elite of the elite” residential roofing contractors in the United States.

GAF is North America’s largest roofing manufacturer, and only GAF Master Elite® Contractors can compete for its residential President’s Club Award. To qualify for this award, a residential roofing contractor must meet specific criteria in at least one out of three different pathways:

  • Performance pathway – where contractors focus on giving their property owners the best possible service, quality, and protection
  • Reliability pathway – where the contractor has a long history of offering their customers the best quality and protection
  • Service pathway – where contractors consistently offer their customers the best protection available in the marketplace.

Mark’s Custom Exteriors has been a GAF Master Elite® Contractor since 2011. To become a Master Elite® Contractor—a status that less than 2% of roofing contractors nationwide are able to achieve—a candidate must demonstrate proper licensing (in states that require it), maintain insurance, have a proven reputation, and show commitment to ongoing professional training.

“We value our certified contractors for raising the industry standard year after year by installing the best roofing products and systems. Our President’s Club award recognizes only those contractors who have distinguished themselves by the highest standards of excellence, customer satisfaction, and dependability,” says Jim Slauson, GAF’s VP of Certified Program & Services.

“A very high level of trust and faith in our ability”—those are the reasons why customers hire Mark’s Custom Exteriors, according to owner Mark Holcomb. “We’ve been in business for more than 20 years and demonstrate a high level of customer service. New customers do some research on our track record, and they feel comfortable with that.”

With experienced sales staff and roofing technicians who are factory certified, Mark’s Custom Exteriors makes it a priority to stay current on industry and manufacturer specifications. “All of our installation crews are hourly, in-house employees,” explains Holcomb. “No subcontractors. That sets us apart from a lot of roofing contractors in our marketplace. And we use only the highest quality materials, backed up with the best warranties available. Our customers are guaranteed to be satisfied with the roofing job we do.”

“There’s quite a lot of interaction with our customers,” continues Holcomb. “We always have a site foreman at every project, at all times. The foreman keeps the customer informed and ‘in the loop’ about what’s being done and what still remains to be done. People appreciate that.” The attention to customers is reflected in the company’s ratings and reviews; Mark’s Custom Exteriors is an A-rated provider on Angie’s List and holds an A+ accreditation with the Better Business Bureau.

In 2015, Mark’s Custom Exteriors began partnering with No Roof Left Behind(TM), a nationwide program in which members of a community nominate a neighbor who has fallen on hard times. That neighbor then becomes the recipient of a new roof, free of charge and installed by the local contractor. “This is one of the newest things we’ve taken on, and we’re really excited about being involved with this project,” says Holcomb. The company also works with Habitat for Humanity and is a GAF Certified Green Roofer(TM).

Moving forward, Mark’s Custom Exteriors has the goal of expanding into the larger Portland Metro and Vancouver markets. “We want to be more established in those areas and have more of an impact in serving those customers,” concludes Holcomb. “A satisfied customer is our greatest source of new business. As we say on our website: ‘We are here tomorrow to stand behind what we do today.’ And I believe that’s what most folks are looking for.”

About Mark’s Custom Exteriors

A family-owned business, Mark’s Custom Exteriors has provided roofing replacement and maintenance services in the greater Portland area for more than 20 years. The company is committed to being a leader in the industry by exceeding customers’ expectations. With in-house installation crews that are fully trained and factory-certified, Mark’s Custom Exteriors believes that “Coming together is beginning, keeping together is progress, working together is success!”

Mark’s Custom Exteriors

58581 Columbia River Hwy

Saint Helens, OR 97051

(503) 397-2215

http://www.mceroof.com

Facebook: https://www.facebook.com/MCERoof

Twitter: https://twitter.com/MarksCustom

LinkedIn: https://www.linkedin.com/company/mark%27s-custom-exteriors

Video: https://vimeo.com/123271034

About GAF:

Founded in 1886, GAF is the leading roofing and waterproofing manufacturer in North America. As a member of the Standard Industries family of companies, GAF is part of the largest roofing and waterproofing business in the world. The company’s products include a comprehensive portfolio of roofing and waterproofing solutions for residential and commercial properties as well as for civil engineering applications. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors. GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. The company’s success is driven by a commitment to empowering its people to deliver advanced quality and purposeful innovation. For more information about GAF, visit http://www.gaf.com


Celebrating 20 Years as an A+ Rated BBB Accredited Business

FOR IMMEDIATE RELEASE:

Mark’s Custom Exteriors Celebrates 20 Years of BBB A+ Rating Accreditation

Saint Helens, OR – May 30, 2018: Mark’s Custom Exteriors has been a Better Business Bureau (BBB) accredited business since April of 1998 and holds an A+ business rating. To receive an A+ rating, you must meet several guidelines and score at least 97 points from 13 elements on their 100 point grading scale. BBB has determined that we meet Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints (to which we have had none in our history).

To learn more about our BBB accreditation visit our profile page here: Mark’s Custom Exteriors or to learn more about the BBB in general, visit www.BBB.org.

 

 


MCE Receives Pulse of the City News Award

“Performing to the level needed to earn this recognition in consecutive years is impressive. You and your staff have proven the exceptional service you provide is embedded in your company’s values and mission.” – Pulse of The City News

 

 

Pulse of the city award 2018

MCE Receives Super Service Award for 2017

Mark’s Custom Exteriors Earns Esteemed 2017 Angie’s List Super Service Award#superserviceaward

Award reflects company’s consistently high level of customer service

 St. Helens, OR, January 1, 2018 – Mark’s Custom Exteriors is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.

“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

“We’ve been in business for almost 25 years and demonstrate a high level of customer service. We use only the highest quality material backed with the best warranty available to our customers. New customers do some research on our track record, and they feel comfortable with that. We believe that a satisfied customer is our greatest source of new business and we go to great lengths to accept nothing short of their complete satisfaction.”

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.